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PROUD TO BE A BAY AREA

TOP WORK PLACE

FOR 8 CONSECUTIVE YEARS

Service Advisor


You will greet guests and consult with them on their vehicle service needs. The Service Advisor is the main point of contact between customers and our team of Service Technicians.

Job Responsibilities

As a Service Advisor, you will greet customers and consult with them on their vehicle service needs. The Service Advisor is the main point of contact between customers and our team of Service Technicians.

  • Greeting customers, determining their needs, and coordinating vehicle repairs using X- Time and CDK
  • Meeting customers’ needs throughout the entire service process, including writing Repair Orders, coordinating check in and delivery processes, building and communicating repair estimates, following up on the progress of repairs, and updating customers regarding their service repairs.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

Job Qualifications

To be successful in this role you will need to be highly detail- oriented with solid organizational and time- management skills, possess excellent communications and interpersonal skills, true passion and understanding of the industry, along with strong customer service and active – listening abilities.

  • Two or more years of previous experience as a Service Advisor
  • Valid driver’s license and fairly clean driving record (no major violations)
  • X-Time and CDK experience preferred
  • ASE certification preferred
  • Must be able to work nights and weekends

Benefits

  • Competitive compensation
  • Full Medical, Dental, Vision, and 401K
  • Flexible scheduling
  • Accrued PTO

Del Grande Dealer Group is an equal opportunity employer and a drug-free workplace.

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