At the heart of every store is the Service Department. In a DGDG dealership, you’ll find the most highly qualified professionals in the business. Whether you’re just starting out as a Porter or a Detailer, or working your way to a Service Advisor, Master Technician or Manager, DGDG has a path for you.
You will be responsible for detailing new and used automobiles, as well as each automobile that comes through the service department.
The goal of a Porter is to ensure that our guests are 100% happy with the delivery of their vehicle. You will be responsible for performing a variety of duties as it relates to maintenance of and service of vehicles. This position interacts daily with the Service Manager, Product Specialist, Support staff and guests.
You will be responsible enhancing each guest’s positive service experience by driving them to or picking them up from their homes or offices while service is being performed on their vehicle.
You will be responsible for lubricating cars in a quick, yet thorough manner – plus carry out responsibilities in coordination with the Lead Service Advisor and Service Manager.
You will utilize your vehicle maintenance expertise and customer service skills to perform vehicle maintenance and repair work according to dealer and factory standards.
You will greet guests and consult with them on their vehicle service needs. The Service Advisor is the main point of contact between customers and our team of Service Technicians.
You will help other service technicians diagnose vehicle issues and assist them with repairs to increase efficiencies and work flows in the service department.
You will be responsible for running an efficient and profitable service department. The Service Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
The Service Director is responsible for the customer-focused and efficient operation of the dealership’s service department. The Service Director will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Director also carries the responsibility of building customer relationships, creating a good work environment and properly managing the assets of the department.